Products / RelayDesk
Route every support request to the right tier, across every product you run.
RelayDesk is a helpdesk for software companies that support more than one product. Tickets come from your team or straight from your apps, get the right Tier 1, 2 or 3 assignment automatically, and stay in one queue.
- Multi-product software companies
- Tiered support teams
- Product teams filing tickets from their apps
Triage that knows your products.
RelayDesk started as the ticketing system behind our own product portfolio. Now it runs support for yours.
Tier 1/2/3 triage
Each issue type carries a default tier, so new tickets land with the right people. Agents can re-tier, reassign and escalate at any time.
Your product catalog
Every product gets its own ticket prefix, and issue types are either shared across products or specific to one.
REST intake API
Per-product API keys let your apps file, read and update tickets directly. Signed webhook callbacks tell your app when a ticket’s status changes.
Notifications
Email and push when a ticket is assigned or the requester replies, and a Slack or Microsoft Teams post for every new ticket.
Replies and internal notes
Comment to the customer or leave notes only your team can see, with a clear status from open to closed.
Full history
Status, tier and assignment changes are recorded in an audit trail, along with who created and last updated each ticket.
From request to resolution.
Set up your catalog
Add your products and issue types, each with a default tier.
Connect your apps
Give each product an API key so tickets can be filed from inside the app.
Triage and work tickets
Tickets arrive at the right tier. Your team assigns, escalates and replies.
Keep requesters informed
Status changes flow back to your app through signed callbacks.
A separate, secure workspace for every team.
Each customer organization gets its own isolated workspace with its own catalog, team, ticket queue and billing.
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Roles enforced on every actionAdmins manage settings, agents work tickets, and viewers have read-only access.
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Single sign-onConnect your OIDC identity provider on the Growth and Scale plans. Client secrets are encrypted at rest.
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Scoped API keysEach key works for one product only, is shown once when created, can be revoked at any time and is rate-limited.
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Signed callbacksOutbound status notifications are signed, so your app can confirm they came from RelayDesk.
Pay for products, not agents.
Flat monthly pricing based on how many products you support, so adding agents never raises your bill. Every plan starts with a 14-day free trial, and no card is needed to begin.
For a team supporting a few products.
- Up to 3 products
- Tier 1/2/3 triage
- REST intake API and callbacks
- Email, push and Slack/Teams notifications
For a growing portfolio.
- Up to 10 products
- Everything in Starter
- Single sign-on (SSO)
- Spreadsheet import
For large portfolios.
- Unlimited products
- Everything in Growth
- Custom-quoted onboarding
Optional add-ons: Managed Onboarding ($800 one time on Starter and Growth) and Priority Support ($85/month).
See RelayDesk triage your tickets.
We’ll set up a workspace with your own products and walk you through it.